The enjoyable ambiguity of Malcolm Gladwell’s ‘intellectual adventure stories’
Scanner in the works
The Snowden revelations raise big issues for business as well as spooks
Luck is more important than judgement
But making choices, any choices, helps too
What’s privacy worth?
The business of personal data is booming and the web giants will stoop pretty low to get hold of yours. If only they put half as much effort into showing they can be trusted with it
Has the corporation gone rogue?
What if the UK’s fabled governance codes were the problem, not the solution?
The real lessons of Nokia
Bad management, not technological change, is behind the shrinking lifespans of large companies
Facing the facts on 111
In the furore over the NHS’s hopeless non-emergency service, there is no sign that anyone has learned anything at all
Two cheers for Berwick’s report on patient safety in the NHS
The principles are fine – but when will someone get up and call a spade a spade?
How call centres get it wrong for both employees and customers
Like zero-hours contracts, most of today’s call-centre work is indefensible in principle and criminally inefficient
Calling corporate bluff on tax
Without changing governance rules, asking companies to pay more tax is like requiring sharks to go vegetarian