The principles are fine – but when will someone get up and call a spade a spade?
How call centres get it wrong for both employees and customers
Like zero-hours contracts, most of today’s call-centre work is indefensible in principle and criminally inefficient
Calling corporate bluff on tax
Without changing governance rules, asking companies to pay more tax is like requiring sharks to go vegetarian
Truth: easy to talk about, a hard way to manage, and critical in the long run?
Truth will out – but not always in the ways you expect
‘Kittens are evil’: heresies in public policy
If payment by results is such a good idea, why does it so often end up producing results that are the opposite of those intended?
Being pro-market and being pro-business are two very different things
Until the left figures out the difference, the economy will continue to malfunction
Policy tsars – do they ever work?
James Caan has joined the 260 tsars created since 1997. Too many have been window-dressing, appointed on a political whim
The corporate tax row puts governments as well as companies on the spot
The only way to alter corporate behaviour is to change the rules
Power and its unspoken side effects
Power in organisations is omnipresent and necessary – but its unwelcome side-effects need institutional challenge
What Warren Buffett can teach us all
Much more than an investor, Warren Buffett is probably the best manager in the world