Focusing on what they do already, most companies have forgotten what the customer’s original need looked like
Disability assessments by computer: wrong in principle and hopeless in practice
There’s a good reason why justice is dispensed by humans, not computers
Bringing the City back on track
John Kay’s case for reforming UK equity markets is unanswerable. But will it ever happen?
Olympic performance without the Olympics
A built legacy is not enough: when the games are over, business and individuals should use the energy, commitment and science that drive Olympic sporting achievement to inspire an enduring economic, legacy
The challenge of rebalancing
Rebalancing the economy will be hard and politically challenging – but there may be no better time to launch the process than now
It’s not just Barclays, it’s not just the UK, and it’s not just banks
Companies – not just banks – that systematically abuse the privileges of limited liability should lose that status, whatever the cost
Binding votes won’t halt the gravy train
Governance based on shareholding primacy when shareholders can’t or won’t exercise stewardship responsibilities is guaranteed to produce short-termism and runaway CEO pay
The power of positive expectation
What we believe about human nature may be the most important choice we ever make
The real colour of money
Are markets remaking human nature in their own image?
Making public services work
Improving public services requires a leap of fact, not faith