JEFF IMMELT, chief executive of GE, laments that 40 per cent of GE consists of unproductive administration and back office work. He wants to halve that in five years.
Doing the right thing – for a change
Changemakers who work from the top down are doomed to fail.
To know more is to grow more
Growth outside comes from growth inside – that’s why GE spends $1bn a year on training.
That’s the theory, and it matters… how beliefs and ideas about business actually shape it
Who cares about management theory? Well, you’d better. Even if you’ve never read or even heard of transaction cost economics or agency theory, these ideas are re-engineering your world as surely as religious fundamentalism, if a lot more insidiously.
Outsourcing and out of control: The Gate Gourmet deal has exposed the pitfalls,
The only way to make outsourcing work is to know as much about the function as the company you have handed the job to. In which case you might as well do it yourself.
Life beyond the short term
How are we to drag ourselves back from the parallel universe into the real one?
Adrift in a parallel universe
The language of management is devoid of meaning
Ideas from the Tiger’s Head: Tracking longer pub hours and increased crime underlines the strengths of a badly neglected management tool By: Simon Caulkin
No one who ‘gets’ systems measures ever returns willingly to targets and specifications. But the gains are all too often reversed by senior managers who take fright at the implications.
Dial 1… to take your custom elsewhere
Rather than waste millions collecting clients’ ‘data’, firms should try talking to customers.
All that’s ‘good’ is pure poison
Firms that go against conventional wisdom on performance simply do better.